1. Kladana
  2. Sales & Purchases
  3. Sales Workflow

Sales Orders

Sales Orders start transactional relationships between your customer and you. Customers use orders to request a sale while companies use them to invoice their customers. Sales Orders are vital to the whole inventory management — they allow you to plan purchases and sales, reserve products in stock, and forecast customer demand.

In Kladana, creating Sales Orders won’t take you much time because the app simplifies this process in the following way:

  • Automatically fills the order number and current date. If needed, you can change them anytime.
  • Displays available item quantity after you add an item to the order.
  • Displays customer account balance to see if there is any debt or credit.
  • Automatically fills the price of the added item and calculates the total order amount.

Sales Orders are grouped in Sales → Sales Orders. You can choose how orders are displayed in the section — as a list or in columns.

By default, Sales Orders are displayed as a list. When using the column view, you can customize the column order using the status order settings and hide unnecessary columns.

In the old design, some features of the section are unavailable.
Screenshot 2025-12-24 at 12.25.01.png

Create Sales Order

  1. In the Kladana workspace, select Sales → Sales Orders.
  2. Click +Order.
  3. Specify the main order details:
    • Your company and customer names
    • Warehouse you plan to ship from
    • Date you plan to ship the order
  4. If an order relates to a certain contract or project, specify them.
  5. Add products to the order in one of the following ways:
    • In the Add from Catalog field, begin typing the item’s name, SKU or supplier code. Kladana displays relevant items in the drop-down list and you can select an item to add. For every item you want to add, you need to repeat these steps.
    • Click Import and, in the drop-down list, select Import. In the opened window, choose the file in the Excel or CSV format to bulk upload items from.
  6. If the required product is not available in a Sales Order, you can replace it with an analogue that is in stock. To view the list of analogues, click the product name — the product card with the list of analogues will open.
  7. Specify the ordered quantity for every added product.
  8. If you want to provide a discount for this order, enter the percentage of discount.
  9. If you don’t want to charge taxes for this order, clear the Tax checkbox.
  10. If the product pricing includes sales tax, select Tax Included checkbox.
  11. Click Save.

After creating you can edit Sales Orders anytime.

You can also customize Sales Orders using additional fields. The following parameters are usually used to work with Sales Orders:

  • Contact person accepting the order;
  • Courier;
  • Payment method;
  • Delivery method;
  • Delivery area (district, station etc.).

Working with Sales Orders

There are more settings related to the Sales Orders you need to know: